jitawin register's Privacy Policy

jitawin register (referred to as "Platform", "we", or "our") operates an online betting and casino service for users in Bangladesh. This privacy policy explains what information we collect from you while you use our platform, how that information is used, and how we keep it secure.

This policy applies to our website, mobile application, and any related services. By continuing to use our services, you are considered aware of the terms of this policy. This policy applies alongside our Terms and Conditions and both documents should be read together.

jitawin register may collect the following types of information to manage your account, provide services, and ensure security:

2.1 Information Collected at Registration

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport details for identity verification
• Address (where applicable)

2.2 Financial Transaction Information

We keep records of your deposit and withdrawal transactions. This includes the amount, time, and transaction ID of money sent or received via bKash, Nagad, and Rocket. We never store your full mobile banking PIN or password.

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Platform activity logs (login times, game play history)
• Location information (country and city level only, not specific GPS location)

2.4 Information Collected from Communications

When you contact us via live chat or email, a record of that conversation may be stored. This is used to improve service quality and resolve disputes.

jitawin register uses collected information only for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and bonuses
• Preventing fraud, money laundering, and unauthorised activity
• Providing customer support services
• Maintaining platform security and technical functionality
• Customising services according to your preferences
• Meeting legal obligations
• Sending promotional messages where applicable (subject to your consent)

We do not sell your information or transfer it to third parties for commercial gain. To learn more about how we promote responsible gambling, read our Responsible Gaming page.

jitawin register may share your information with third parties in certain specific circumstances. However, this is always limited and purpose-based:

4.1 Service Providers

We work with trusted third parties for payment processing, game software operation, and technical infrastructure maintenance. These partners receive only the information necessary to carry out their responsibilities and operate under confidentiality agreements.

4.2 Legal Obligations

We may be required to provide certain information in order to comply with court orders, requests from investigative bodies, or applicable laws. We always seek legal advice before disclosing such information.

4.3 Fraud Prevention

We may work with specialised agencies to detect money laundering or fraudulent activity. In such cases, only the minimum necessary information is provided.

jitawin register's website and application use cookies and similar technologies. These help improve your browsing experience, maintain login sessions, and analyse platform performance.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security.
• Functional cookies: Help remember your preferences (such as language selection).
• Analytics cookies: Used to understand patterns of platform use.

You can disable non-essential cookies from your browser settings, though doing so may limit the functionality of some services.

We retain your information for as long as your account is active on the platform and for as long as applicable law requires it to be kept.

6.1 Retention Periods

• Account-related information: may be retained for a defined period even after the account is closed.
• Financial transaction records: retained in accordance with legal retention requirements.
• Customer support conversations: retained for a limited period for service quality review.

6.2 Data Deletion Requests

You may request that your data be deleted. However, some information may need to be retained for a defined period for legal or financial reasons. Please send such requests to our support team.

jitawin register follows industry-standard technical and administrative measures to protect your personal information:

• SSL (Secure Socket Layer) encrypted connections — all data transfers are encrypted.
• OTP verification for transactions and logins.
• Sensitive data stored on servers is kept encrypted.
• Regular audits and reviews of security measures.
• Strict access controls to prevent unauthorised access.
• Automated monitoring to detect suspicious activity.

However, transmitting information over the internet is not completely risk-free. We work to ensure the highest level of protection, but no system is entirely impenetrable. To learn more about our platform and its features, visit our About Us page.

You have the following rights regarding your personal information:

8.1 Right to Access Your Data

You may request at any time to know what information we hold about you.

8.2 Right to Correct Your Data

If your account contains incorrect or incomplete information, you may request a correction. Some corrections may require identity verification.

8.3 Right to Delete Your Data

In certain circumstances you may request that your data be deleted. However, information related to ongoing legal or financial processes may not be deleted immediately.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. To do so, change the relevant option in your account settings or notify our support team.

jitawin register strictly follows a 21+ age policy. Our services are for persons aged 21 years or older only. We verify age at registration and it is against our policy to collect or store any information from minors.

If an account belonging to a minor is identified, it will be closed immediately and all associated data will be deleted. We are committed to responsible gambling — for more information visit our Responsible Gaming section.

jitawin register may update this privacy policy from time to time. When changes are made:

• The updated policy will be published on this page and the "Last Updated" date will change.
• For significant changes, a notification may be sent to your registered email or mobile number.
• Continued use of the service after any changes means you have accepted the new policy.

We recommend that you review this page regularly. For answers to common questions, visit our FAQ section.

If you have any questions, requests, or complaints about this privacy policy, please contact us. jitawin register's support team provides assistance in Bengali and English seven days a week, twenty-four hours a day.